Relativity4 collects personal information when you request or purchase products and services through the Site, when you submit your email address to our mailing list, when you submit your name, email address and/or phone number and any other information to request a consultation, when you visit Relativity4’s web pages and when you enter promotions or competitions. The types of personal information that we may collect this way includes your name, address, email address, telephone number, birth date, gender, occupation, industry, organisation and personal interests. Relativity4 may combine information about you that we have with information we obtain from business partners or other companies. When you purchase products and services through the Site we collect your billing information and credit card details, and we keep a record of your transaction history and preferences. When you use the Relativity4 Site you are not anonymous to us. Relativity4 automatically receives and records information from your computer and browser, including your IP address, Relativity4’s cookie information, software and hardware attributes, access times, the page you request and referring website addresses. When you contact Relativity4, we may keep a record of the communication(s) between you and Relativity4 to help resolve any issues you might have
The information collected by Relativity4 is used for purposes reasonably necessary to our functions and activities, including to fulfil your requests for products and services, to contact you, to improve our services, to conduct research, and to provide general statistics regarding use of the Relativity4 Site.
Relativity4 may also use your personal information to inform you of other products or services available from Relativity4 and its affiliates, to send you news and information about our activities, and general promotional material which we believe may be useful to you. If you have booked a consultation or service with Relativity4 in the past, we may contact you to discuss your experience or offer you special marketing promotions for future services. Relativity4 may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
INFORMATION SHARING AND DISCLOSURE
We may provide personal information to business partners who work on behalf of or with Relativity4 under confidentiality agreements. These companies may use your personal information to help Relativity4’communicate with you about offers from Relativity4 and our marketing partners, perform statistical analysis, provide user support, or arrange for delivery of products or services. Some of our business partners may be located in foreign countries, and we may transfer information to them in order to fulfil our functions and activities, for example to data processors, and information technology and business process service providers. However, these business partners do not have any independent right to share this information.
Relativity4 may keep track of the websites and pages our users visit within the Relativity4 Site, for instance in order to determine what Relativity4 services are the most popular.
We may disclose your personal information if required in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Relativity4’s Terms, or as otherwise required by law.
The Site may use “cookies” and anonymous identifiers to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Relativity4 services or websites you visit.
You may remove yourself from offers and promotional emails and SMS by clicking on the “unsubscribe” link in any communication from Relativity4. Alternatively, you may send your request to firstname.lastname@example.org.
PROTECTING AND MAINTAINING PERSONAL INFORMATION
We take reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). Accordingly, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.
CORRECTION OF INFORMATION
We take reasonable steps to ensure that all personal information we hold is accurate, complete and up to date. You should promptly notify us if there are any changes to the personal information we hold about you.
You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with such requests within a reasonable time.
If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it to be inaccurate, incomplete or out of date.
ACCESS TO INFORMATION
You are entitled to request access to any personal information relating to you that has previously been supplied to us over this Site. You are entitled to edit or delete such information unless we are required by law to retain it.
We will process requests for access to personal information within a reasonable time, depending on the nature of the request. Appropriate identification of the individual concerned will be confirmed before access is provided.There is no fee charged for requesting access to your personal information, however we may charge you for the reasonable cost of processing your request.
In certain circumstances, we are permitted by law to deny such requests for access, or to limit the access we provide. If we refuse or limit your access to your personal information, we will inform you of the reason why.
This policy does not apply to the practices of companies that Relativity4 does not own or control, or to people that Relativity4 does not employ or manage.
If you would like more information on Australian privacy laws, we recommend that you visit the Office of the Australian Information Commission’s website at www.oaic.gov.au