Privacy & Terms

Privacy Policy

Relativity4 Pty Ltd takes your privacy seriously.  This Privacy Policy covers how Relativity4 Pty Ltd (ABN 86 141 489 385) (“Relativity4”, “we” or “our”or “us”) treats personal information that Relativity4 collects and receives, including information related to your use of products, information and services obtained through use of the Relativity4 website.  Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. By accessing you accept and agree to all of Relativity4s and Conditions (“Terms”), which includes your consent to, and authorisation of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

Relativity4 collects personal information when you request or purchase products and services through the Site, when you submit your email address to our mailing list, when you submit your name, email address and/or phone number and any other information to request a consultation, when you visit Relativity4’s web pages and when you enter promotions or competitions. The types of personal information that we may collect this way includes your name, address, email address, telephone number, birth date, gender, occupation, industry, organisation and personal interests. Relativity4 may combine information about you that we have with information we obtain from business partners or other companies. When you purchase products and services through the Site we collect your billing information and credit card details, and we keep a record of your transaction history and preferences. When you use the Relativity4 Site you are not anonymous to us. Relativity4 automatically receives and records information from your computer and browser, including your IP address, Relativity4’s cookie information, software and hardware attributes, access times, the page you request and referring website addresses. When you contact Relativity4, we may keep a record of the communication(s) between you and Relativity4 to help resolve any issues you might have

The information collected by Relativity4 is used for purposes reasonably necessary to our functions and activities, including to fulfil your requests for products and services, to contact you, to improve our services, to conduct research, and to provide general statistics regarding use of the Relativity4 Site.

Relativity4 may also use your personal information to inform you of other products or services available from Relativity4 and its affiliates, to send you news and information about our activities, and general promotional material which we believe may be useful to you. If you have booked a consultation or service with Relativity4 in the past, we may contact you to discuss your experience or offer you special marketing promotions for future services.  Relativity4 may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Relativity4 does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the circumstances set out in this Privacy Policy.

We may provide personal information to business partners who work on behalf of or with Relativity4 under confidentiality agreements.  These companies may use your personal information to help Relativity4’communicate with you about offers from Relativity4 and our marketing partners, perform statistical analysis, provide user support, or arrange for delivery of products or services.  Some of our business partners may be located in foreign countries, and we may transfer information to them in order to fulfil our functions and activities, for example to data processors, and information technology and business process service providers.  However, these business partners do not have any independent right to share this information.

Relativity4 may keep track of the websites and pages our users visit within the Relativity4 Site, for instance in order to determine what Relativity4 services are the most popular.

We may disclose your personal information if required in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Relativity4’s Terms, or as otherwise required by law.

The Site may use “cookies” and anonymous identifiers to help you personalise your online experience.  A cookie is a text file that is placed on your hard disk by a web page server.  Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.  The purpose of a cookie is to tell the Web server that you have returned to a specific page.

Relativity4 may use cookies and anonymous identifiers for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on Relativity4’s user base, and to improve our services.

You have the ability to accept or decline cookies.  Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of the Relativity4 services or websites you visit.

You may remove yourself from offers and promotional emails and SMS by clicking on the “unsubscribe” link in any communication from Relativity4.  Alternatively, you may send your request to privacy@relativity4.com.au.

We take reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be free from third party interception or are incorruptible from viruses.  We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software).  Accordingly, we cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details.  You transmit your personal information to us at your own risk.

We take reasonable steps to ensure that all personal information we hold is accurate, complete and up to date.  You should promptly notify us if there are any changes to the personal information we hold about you.

You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date.  We will deal with such requests within a reasonable time.

If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it to be inaccurate, incomplete or out of date.

You are entitled to request access to any personal information relating to you that has previously been supplied to us over this Site.  You are entitled to edit or delete such information unless we are required by law to retain it.

We will process requests for access to personal information within a reasonable time, depending on the nature of the request.  Appropriate identification of the individual concerned will be confirmed before access is provided.There is no fee charged for requesting access to your personal information, however we may charge you for the reasonable cost of processing your request.

In certain circumstances, we are permitted by law to deny such requests for access, or to limit the access we provide.  If we refuse or limit your access to your personal information, we will inform you of the reason why.

Relativity4 may update this Privacy Policy from time to time by posting an updated Privacy Policy on our Site accessible through the Privacy link.  We encourage you to periodically review this Privacy Policy to remain updated about Relativity4’s privacy practices.

This policy does not apply to the practices of companies that Relativity4 does not own or control, or to people that Relativity4 does not employ or manage.

The Site may contain links to third party websites including the networks of our valued affiliate service providers and advertisers. If you follow a link to any of these websites, note that they have their own privacy policies. If you use our Site to link to another site you will be subject to that site’s terms and conditions of use, privacy policy and security statement. We strongly encourage you to view these before disclosing any of your personal information on such sites.

Relativity4does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal information by, any party other than Relativity4, including any user of the Site and the operators of any website to which the Site links.

Relativity4 may transfer information about you if Relativity4 is acquired by or merged with another company.  In this event, Relativity4 will notify you before information about you is transferred and becomes subject to a different privacy policy.

If you require further information regarding our Privacy Policy, or have any complaints or concerns, please contact us at the following address: E-mail: privacy@relativity4.com.au

If you would like more information on Australian privacy laws, we recommend that you visit the Office of the Australian Information Commission’s website at www.oaic.gov.au

Terms and Conditions

Thank you for visiting our website. This website is operated by Relativity4 Pty Ltd (ABN 86 141 489 385) (“Relativity4”, “we” or “us”, or “our”). These Terms and Conditions (Terms) govern your use of this site and our services.

By accessing and/or using this website and related services, you agree to comply with these Term which include our Privacy Policy. Your use of this website constitutes acknowledgement and acceptance of these Terms.

Please read these Terms and our Privacy Policy carefully and immediately cease using our website if you do not agree to these Terms. You may not access the website or use any services if you do not agree to these Terms.
We reserve the right to vary, revise or amend any of the Terms at any time, in our sole and absolute discretion, and your continued usage of the website will constitute acceptance of these variations and amendments. Please consult these Terms of use regularly.

You agree to use this site only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the site in any manner that might interfere with the rights of third parties. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If Relativity4 believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time, without notice.

Relativity4 collect personal information about you in order to respond to your enquiry, process your registration, provide you with information about, or provide you with, our services and for purposes otherwise set out in our Privacy Policy.

The information you provide will be collected by or on behalf of us and may be disclosed to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our services or products to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at privacy@relativity4.com.au. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and this collection notice.

You may need to be a registered member to make orders, access our products or access certain features of our website.
When you register and activate your account, you will provide us with personal information such as your name and email address, telephone number and potentially other personal information. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

If you register and activate an account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.

If you are under the age of 13 years, you may not create an account or register as a member. If you are 13 or older but under the age of 18, you represent that you have reviewed these Terms with your parent or legal guardian to make sure that you and your parent or legal guardian understand these Terms. If you are a parent or guardian permitting a person under the age of 18 (a Minor) to create an account, you agree to:

  • exercise supervision over the Minor’s use of our website and account;
  • assume all risks associated with the Minor’s use of our website and their account, including the transmission of content or information to and from third parties via the Internet;
  • ensure that the content and information that the Minor may encounter on our website are suitable for the Minor;
  • assume liabilities resulting from the Minor’s use of our website and their account;
  • ensure the accuracy and truthfulness of all information submitted by the Minor; and
  • provide the consents contained in these Terms on behalf of the Minor.

We may ask you to confirm that you have your parent’s or guardian’s permission and that they have agreed to these Terms on your behalf, and, even if we do not do this, we will assume that this is the case and will provide access to our website and your account on this basis.

While the information contained within the site is periodically updated, the information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. Relativity4 makes no warranty of any kind that the information provided in this website is accurate, complete, up-to-date or suitable for any particular purpose. You agree that Relativity4 is not liable for any such inaccuracies or errors to the fullest extent permitted by law.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up to date.

This site offers Health, Wellness, Fitness and Nutritional Information and the material and/or information contained on this website is provided for general information and educational purposes only. The information is not medical advice and is not a substitute for professional medical or psychological advice, diagnosis, or treatment. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health care professional. Always seek the advice of a qualified health provider regarding the evaluation of any specific information, opinion or advice and in relation to any questions you may have regarding a medical or psychological illness. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. Nothing stated or posted on this site or available through any Relativity4 Pty Ltd services are intended to be, and must not be taken to be, the practice of medical or counselling care. For the purpose of this agreement the practice of medicine and counselling includes, without limitation, psychiatry, psychology, psychotherapy or providing health care treatment, instructions, diagnosis, prognosis or advice.

You expressly agree that any reliance on any information provided by Relativity4 or by this website is solely at your own risk.

This website and its contents are provided “AS IS” without any representation, warranty or conditions of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Relativity4 and its directors, employees, agents or affiliates do not accept any responsibility for any loss, demand, injury or claim which may arise from reliance on information contained on this site and will not be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise arising from your use of any of the services or information provided through this website.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

You will indemnify and hold Relativity4, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

Some links within this website may lead to other websites, including those operated and maintained by third parties. Relativity4 is not responsible for examining or evaluating the content or accuracy of these third-parties’ websites nor does it offer any warranties in relation thereof. You agree that Relativity4 will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. Relativity4 and its directors, employees, agents or affiliates are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Relativity4 includes these links solely as a convenience to you, and the presence of such a link does not imply any responsibility for the linked site or an endorsement of the linked site, its operator, or its contents or products unless expressly stated otherwise.

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third-party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

Unless you are an existing customer of Relativity4, having engaged our services and paid the fee due for those services, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose other than engaging our services or products, including any advertising or advertising revenue generation activity on your own website.

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We are not required to provide a refund or replacement if you change your mind after purchasing a product. You can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt or invoice.

        International Buyers – Please Note:
Overseas shipments can take anywhere from 4 – 6 weeks to reach their final destination.

Import duties, taxes/VAT or any other charges are not included in the item price or shipping cost, these charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what (if any) your additional costs may be prior to buying.

        Domestic Buyers – Please Note:
Shipments can take anywhere from 2 – 7 Days to reach their final destination. If you require products sooner, please select Express Post Option

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.